A Study Of Service Quality In Information Technology (IT) Implementations

Chou, Terk Chuan (1995) A Study Of Service Quality In Information Technology (IT) Implementations. Masters thesis, Universiti Sains Malaysia.

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Abstract

This research was conducted to study the service quality in the.. implementation of Information Technology (IT) solutions.The, study Wad intended to measure the service, quality as an "Expectation-Perception Gap" between the IT vendors providing the IT solutions and the customers purchasing and implementing the solutions.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
Divisions: Pusat Pengajian Siswazah Perniagaan (Graduate School of Business) > Thesis
Depositing User: Mr Hasmizar Mansor
Date Deposited: 19 Oct 2020 02:13
Last Modified: 19 Oct 2020 02:13
URI: http://eprints.usm.my/id/eprint/47585

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