The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study

Cheah, Soo Jin (2011) The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study. PhD thesis, Universiti Sains Malaysia.

Preview

PDF Download (404kB) | Preview

Abstract

This thesis is the result of an in-depth case study of the quest for continuous quality improvement in a Malaysian Chinese family-owned company. The study reveals that Confucian philosophical values can be accounted for the company’s phenomenal growth when it was relatively small in size. The emphasis on trust, diligence, flexibility and frugality enabled the company to maintain a competitive edge in low transaction costs and flexible production policy. Even though, the company was granted the ISO 9000 certification, it still maintained the same management practices by decoupling the ISO quality management system from actual practice.

Item Type:	Thesis (PhD)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
Divisions:	Pusat Pengajian Pengurusan (School of Management) > Thesis
Depositing User:	ASM Ab Shukor Mustapa
Date Deposited:	01 Jul 2019 07:10
Last Modified:	01 Jul 2019 07:10
URI:	http://eprints.usm.my/id/eprint/44789

Actions (login required)

View Item