Selvan, Krishnaveni Tamil
(2010)
Penilaian Perkhidmatan Dan Kemudahan
Kerajaan Tempatan Untuk Peniaga Kecil
Di Bandar Bentong, Pahang.
PhD thesis, Universiti Sains Malaysia.
Abstract
Local authorities play an important role in urban development. Urbanization and
development that occur simultaneously and drastically created many challenges to the local
authorities in providing services and facilities especially for the small scale traders in the
city. The provision of business spaces, trading licenses and permits are very important in
determining the direction and role of small scale traders in the economic market in future.
An evaluation of a local authority’s services and facilities for small scale traders in the city
can help the local government in planning, managing and improving the services and
facilities provided to facilitate the local economic development. In addition, this study also
aims to investigate the effectiveness and the strategies used by the local authority,
particularly the Bentong Municipal Council (MPB), in providing services and facilities to
small scale traders in the study area.
Quantitative and qualitative analyse have been done towards the information and
data obtained from primary and secondary sources, through survey questionnaires and
interviews with MPB officers as well as community leaders. Findings from this research
showed that there were some problems faced by the small scale traders in regards to the
services and facilities provided by the MPB. Among the problems are design of the stalls,
limited stall area, insufficient car parking lots, water supply and others.
Few suggestions have been recommended for the MPB to improve the quality of its
services. This study hopes to contribute useful information in these issues and become the
pioneer for future studies. Although small scale traders are just a small component in the
function and development of the city, the role of local authorities in providing services and
facilities for the traders in achieving socioeconomic development is very vital.
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