The Evaluation Of Airline Service Quality Using The Analytic Hierarchy Process.Mustafa, Adli and Fong, Jia-Pei and Lim, Siaw-Peng and Abd Hamid, Hamidah (2005) The Evaluation Of Airline Service Quality Using The Analytic Hierarchy Process. In: Proceedings Of The International Conference on Tourism Development, 9-11 January 2005, Penang, Malaysia. (Submitted)
AbstractThis paper presents an application of the analytical hierarchy process (AHP) to determine service quality of airlines.
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