Al-Bulushi, Khalid Ali Sulaiman
(2009)
Quality Management In Oman’s
Construction Industry.
PhD thesis, Universiti Sains Malaysia.
Abstract
Proses Pengurusan Kualiti Total (TQM) boleh dianggapkan sebagai satu sistem
yang terkini dalam bidang kualiti, selepas pemeriksaan kualiti, kawalan kualiti,
pemastian kualiti dan sistem pengurusan kualiti ISO 9000 dalam sektor binaan.
Dewasa ini, kebanyakan organisasi di dunia menggunakan TQM dengan hasrat
untuk menilai dan meningkatkan kualiti. Objektif kajian ini adalah: i) untuk
menilai pelaksanaan terkini TQM di kalangan firma binaan di Oman, ii) untuk
menilai halangan-halangan yang dihadapi oleh firma binaan binaan bagi
melaksanakan prinsip-prinsip TQM, iii) untuk mengenalpasti faktor kualiti yang
kritikal yang memberi kesan kepada pelaksanaan prinsip-prinsip TQM secara
berkesan serta memberi kesan kepada produktiviti di tapak bina;
Total quality management (TQM) process can be considered as the latest system
in the field of quality, after quality inspection, quality control, quality assurance
and ISO 9000 quality management in the construction sector. Recently, many
organizations resorted to the application of TQM in the world, with a view to
assessing the level of quality and to improve it. The objectives of this research
are: i) to investigate the current TQM implementation in Oman construction
companies, ii) to investigate the obstacles that construction companies face in
implementing effective TQM practices, iii) to identify the quality factors that are
critical to effective implementation of TQM and which factors impact site
productivity; and to provide possible solutions to overcome these problems,
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