Razak, Izatul Hamimi Abdul
(2009)
Development Of A Competency Appraisal Model Based
On Intrinsic Personal Traits For Maintenance
Workers.
Masters thesis, Universiti Sains Malaysia.
Abstract
Peranan penyelenggaraan dalam industri pembuatan moden kini semakin
penting apabila organisasi-organisasi menganggap penyelenggaraan sebagai elemen
penjana keuntungan sesebuah perniagaan. Memandangkan manusia memainkan
peranan penting dalam keseluruhan operasi penyenggaraan, bidang kajian ini telah
menerima banyak penekanan. ‘Kecekapan individu’; termasuklah kemahiran
teknikal, pengetahuan, dan sikap seseorang kakitangan penyelenggara, sering
dianggap sebagai faktor penyumbang utama kepada kegagalan atau kejayaan operasi
penyenggaraan bagi sesebuah organisasi. Oleh itu, prestasi yang mantap bagi setiap
individu ini perlu diberi keutamaan and dipantau.
The role of maintenance in modern manufacturing industry is becoming ever
more important, with organizations adopting maintenance as a profit-generating
business element. As the human aspect plays significant role in the overall
maintenance operations, this area of study has received much emphasis recently.
‘Personnel competent’ which including the maintenance personnel’s technical skills,
knowledge and attitude is often considered as main contributing factors to success or
failure of organization’s maintenance operations. The competency of these personnel
should therefore be paramount and need to be monitored.
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