Adewunmi, Yewande and Omirin , Modupe and Koleoso, Hikmot
(2016)
Prioritising Facilities Management Services for Benchmarking in
Selected Cities in Nigeria.
Journal of Construction in Developing Countries , 21 (1).
pp. 131-145.
ISSN 1823-6499
Abstract
Due to the high cost of benchmarking, it is often difficult to provide required
resources for it. Therefore, to benchmark successfully, it is often necessary to identify services
that are most important for the efficiency of the organisation and prioritise them. This paper
examines the facilities management (FM) services that are most in need of benchmarking in
Nigeria. Data were collected through self-administered questionnaires that were sent to 120
facilities management organisations in Lagos metropolis, 50 in Abuja and 15 in Port Harcourt.
The survey achieved a total response rate of 76% in Lagos, 58% in Abuja and 87% in Port
Harcourt respectively. The five services that need benchmarking the most were found to be:
utilities, maintenance, security, cleaning and waste disposal, property management and
Information Technology in that order. Also, repeated measures analysis of variance results
showed that the differences indicated in the respondents' rating of how important it is to
benchmark these FM services is statistically significant. Kruskal Wallis test showed that there
was difference in the importance of FM services for benchmarking based on professional
affiliation of the FM. The study provided information on how to prioritise these services for
benchmarking in order to conserve resources of Nigerian organisations.
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