Retail Efficiency And Productivity Enhancement Through Ergonomic Design

Ooi, Boon Jiet and Majid, Ahmad Zuhairi Abdul (2014) Retail Efficiency And Productivity Enhancement Through Ergonomic Design. In: 1st International Conference on Creative Media, Design & Technology (REKA) 2014, 25-27 November, 2014, Pulau Pinang, Malaysia.

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Abstract

Ergonomic design is one of the primary keys in improving the retail business process efficiency and productivity. Design concept & methods applied in the following research are applied on back-end processes of retail management and not standard B2C (business to consumers) environment. Major parts of the research are applied on live-project and hence the results of this research are highly dependent on thousands of users’ feedback and critiques.The hypothesis of our designer is proved, that through controlled design environment and actual customers’ feedbacks, an enhanced ergonomic design in retail management is able to increase the user to perform daily retail management task significantly faster. Human made error were greatly reduced and precision of the expected results were a lot higher. Not to mention training hours for new user to adapt to the new design are decreased from 12 hours to less than 3 hours (An average of 300% decrease on training hours). These design methods in ergonomic design are hence proven to enhanced retail efficiency and productivity with immediate and significant effects

Item Type: Conference or Workshop Item (Paper)
Subjects: N Fine Arts > NX Arts in general
Divisions: Pusat Pengajian Seni (School of the Arts) > International Conference on Creative Media, Design & Technology (REKA)
Koleksi Penganjuran Persidangan (Conference Collection) > International Conference on Creative Media, Design & Technology (REKA)
Zoom Profil Pakar (Expert Profile) > Ahmad Zuhairi Abdul Majid (Arts)
Depositing User: HJ Hazwani Jamaluddin
Date Deposited: 08 Feb 2018 08:23
Last Modified: 20 Feb 2020 06:47
URI: http://eprints.usm.my/id/eprint/38759

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