Khoo, Helen Chooi Sim and Idrus, Rozhan M.
(2001)
A Study of Quality Assurance Practices in the Universiti Sains Malaysia (USM), Malaysia.
Turkish Online Journal of Distance Education, 5 (1).
pp. 1-9.
ISSN 1302-6488
Abstract
This article looks at the quality assurance practices amongst three (3) groups of
staff in the School of Distance Education, Universiti Sains Malaysia, i.e. lecturers,
resident tutors and support staff. 9 dimensions of the Quality Assurance
Practices i.e. Staff Development, Planning, Work Process, Team Work, Prioritise
Customers, Performance Evaluation, System For Sending Of Learning Materials,
System For Receiving Of Assignments From Students and Management of
Students’ Records are identified in this study. The results show that quality
assurances practices amongst three groups are different. Profile Analysis used in
this research shows that quality assurance practices amongst lecturers and
support staff are parallel. Results also show that quality assurance practices of
resident tutors have profiles that differ from the lecturers and support staff.
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