Chee, Hui Lai and Ngai, Weng Chan and Roy, Ranjan
(2017)
Understanding Public Perception of and Participation in Non-Revenue Water Management in Malaysia to Support Urban Water Policy.
Water , 9 (26).
pp. 1-16.
ISSN 2073-4441
Abstract
In contextualising the serious water loss, inefficient resource utilization, and ineffective
water utility management in Malaysia, the objective of this study is to understand the public’s
perception of non-revenue water (NRW) management in order to provide policy inputs, and to
determine ways to improve public participation in NRW reduction. Findings reveal that there is
currently only meagre public participation in NRW management in Malaysia, with a majority of
the respondents demonstrating a lack of knowledge and awareness on NRW; over-dependence
on water utility and government agencies in reducing NRW rates; and failure to submit a report
when a leaking pipe is noticed. Educating the public on the importance of reducing NRW and
promoting public interests and concerns around water tariffs, is essential to improve NRWreductions
in Malaysia. Community-led strategies to better engage the public in addressing NRW-related issues
have to be enhanced. To this end, concrete policy implications derived from the findings of the study
are outlined.
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