The Impact Of Personal, Sociological And Institutional Influences On Relationship Commitment In Retail Banking

Bojei, Jamil and Che Wel, Che Aniza (2003) The Impact Of Personal, Sociological And Institutional Influences On Relationship Commitment In Retail Banking. Asian Academy of Management Journal (AAMJ), 8 (1). pp. 1-17. ISSN 1394-2603

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Abstract

Previous research in the domain of relationship marketing has focused mainly on the antecedents of loyalty and commitment in the industrial market, distribution channel or consumer goods. This study however, models the antecedents of consumer's relationship commitment in the context of a retail banking service. The impact of the four key explanatory variables (personal influences, sociological influences, institutional influences, and trust) are examined. The results support the hypothesized model and shows sociological influences to be a key driver of all antecedent variables, and the most powerful determinant of the relationship commitment.

Item Type:	Article
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
Divisions:	Penerbit Universiti Sains Malaysia (USM Press) > Asian Academy of Management Journal (AAM)
Depositing User:	Mr Firdaus Mohamad
Date Deposited:	13 Jul 2017 08:32
Last Modified:	13 Jul 2017 08:32
URI:	http://eprints.usm.my/id/eprint/35612

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