Koay, Leeng Sze
(2003)
Development of self-assessment tools to evaluate quality activities and system.
Masters thesis, Universiti Sains Malaysia.
Abstract
Kajian ini bertujuan untuk membina suatu- instrumen penilaian kendiri bagi
mengukur prestasi kualiti sesebuah organisasi. Pengukuran prestasi yang diiktiraf seperti
Malcolm Baldrige National Quality Award (MBNQA) dan ,Deming Prize digunakan sebagai
asas atau rangka utama dalam pembinaan instrumen ini. Instrumen penilaian kendiri seperti ini
adalah penting dalam mana-mana organisasi kerana ia dapat digunakan oleh sesiapa sahaja
dalam organisasi itu pada bila-bila masa untuk memantau prestasi masa kini mahupun masa
lepas. Iajuga dapat digunakan sebagai satu panduan masa hadapan untuk kemajuan berterusan.
Terlalu bergantung kepada penilaian pihak ketiga amat memakan masa dan belanja.
This research study endeavors to develop a self-assessment toot to measure quality
performance in an organization. Recognized performance measurement standard such as
Malcolm Baldrige National Quality Award and Deming Prize are used as a basis or major
framework in developing the self-assessment tools. Self-assessment is an important tool in any
organization since it can be utilized anytime and by anybody in the organization to evaluate
past and existing performance and as a guide for future continuous improvement. Too much
reliance on a third party assessment is time consuming and expensive.
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