Competing Through Quality

Yahya, Salleh and Mohd. Salleh, Lailawati and Goh , Wee Keat (2001) Competing Through Quality. Asian Academy of Management Journal (AAMJ), 6 (2). pp. 1-18. ISSN 1394-2603

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This paper provides information on the following quality practices in a Malaysian context: (1) general quality status, (2) application of quality tools and techniques, (3) implementation of TQM, (4) certification of ISO 9000, (5) practices of quality costing and (6) critical success factors of quality efforts. Cross-sectional data of 405 Malaysian companies is collected and analysed. Based on the results, a Quality Development Model designated for the implementation of a quality programme is formulated. This model comprises of four continuous improvement stages, namely: ( 1 ) assessment, (2) development, (3) deployment, and. (4) review.

Item Type: Article
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
Divisions: Penerbit Universiti Sains Malaysia (USM Press) > Asian Academy of Management Journal (AAM)
Depositing User: Mr Firdaus Mohamad
Date Deposited: 10 Jul 2017 08:01
Last Modified: 10 Jul 2017 08:01

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