Manager’s Beliefs About Quality Improvement: An Investigation On The Malaysian Electrical And Electronics Industry

Mohamad Zailani, Suhaiza Hanim (2000) Manager’s Beliefs About Quality Improvement: An Investigation On The Malaysian Electrical And Electronics Industry. Asian Academy of Management Journal (AAMJ), 5 (1). pp. 1-10. ISSN 1394-2603

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    Abstract

    As quality improvement is a highly controversial issue in the business community', it is interesting to see whether decisions about implementation are influenced by the managers’ beliefs about the effect of quality improvement on the companies’ market performance. This paper investigates managers’ beliefs about quality improvement, which have promoted the growth of competitive advantage amongst Malaysian electrical and electronics companies that adopted the approaches to quality improvement of TQM or ISO 9000.

    Item Type: Article
    Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
    Divisions: Penerbit Universiti Sains Malaysia (USM Press) > Asian Academy of Management Journal (AAM)
    Depositing User: Mr Firdaus Mohamad
    Date Deposited: 10 Jul 2017 11:55
    Last Modified: 10 Jul 2017 11:55
    URI: http://eprints.usm.my/id/eprint/35453

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