Performance management of a service unit in hotel theoretical review

Ala`a Nimer, Mousa Abukhalifeh and Mat Som , Ahmad Puad (2013) Performance management of a service unit in hotel theoretical review. In: International Conference on Tourism Development: Building The Future Of Tourism, 4 - 5 February 2013, Pulau Pinang, Malaysia.

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    This paper aims to review the existing literature on performance management in the F&B department of hotels, its processes, and its effective management system framework. This paper discusses food and beverage systems and explains a system model framework of performance management in the area of F&B and its application to the hotel industry. The conceptual paper suggests an application of the system model in the F&B department and encourages hotels to improve its management to better serve their guests.

    Item Type: Conference or Workshop Item (Paper)
    Subjects: T Technology > TH Building construction > TH1-9745 Building construction
    Divisions: Pusat Pengajian Perumahan, Bangunan & Perancangan (School of Housing, Building & Planning) > International Conference on Tourism Development
    Depositing User: Mr Noorazilan Noordin
    Date Deposited: 08 Jun 2017 10:10
    Last Modified: 08 Jun 2017 10:10

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