Tourism crisis management: The mindful learning from tourism crises

Ghaderi, Zahed and Mat Som, Ahmad Puad (2013) Tourism crisis management: The mindful learning from tourism crises. In: International Conference on Tourism Development: Building The Future Of Tourism, 4 - 5 February 2013, Pulau Pinang, Malaysia.

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    Abstract

    The mindful learning demonstrates how, if barriers are overcome, learning can contribute to effective crisis management through not only mitigating the negative effects but also potentially averting a crisis from occurring. This paper is an attempt to examine how tourism organizations can mindfully learn from crises and disasters and encourage the adoption of a mindful culture in their organizations. The results show that there are many barriers which impede organizations to learn mindfully and adjust themselves to the new situations. It also discusses that most tourism organizations neglected mindful organizational learning and paid more attention to superficial or single loop learning from tourism crises.

    Item Type: Conference or Workshop Item (Paper)
    Subjects: T Technology > TH Building construction > TH1-9745 Building construction
    Divisions: Pusat Pengajian Perumahan, Bangunan & Perancangan (School of Housing, Building & Planning) > International Conference on Tourism Development
    Depositing User: Mr Noorazilan Noordin
    Date Deposited: 07 Jun 2017 11:55
    Last Modified: 07 Jun 2017 11:55
    URI: http://eprints.usm.my/id/eprint/34960

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