Dimensions to measure service quality in private higher education institutions.

Shuib, Munir (2011) Dimensions to measure service quality in private higher education institutions. Bulletin of Higher Education Research. pp. 9-12. ISSN 1675-6428

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    Abstract

    Service quality has become an important component of businesses in the service industries across the world. The educational services sector has gone through drastic changes over the decades in realising the vision and mission towards achieving the highest service quality standards to meet its growing customer needs. The modern education has to look to its future survival, beyond its current disciplinary organisation and quality of standards. This involves identifying new modes of providing service quality to enhance the institutions’ competitive advantage and performance.

    Item Type: Article
    Additional Information: •Local social mission of higher education: The case of Eastern European rural faculties. •Dimensions to measure service quality in private higher education institutions. •Learning statistics: Experiences of senior citizen students in the social sciences at Universiti Sains Malaysia, Penang, Malaysia •Re-igniting awareness of local folklore through community engagement: A collaborative effort by USM, UiTM and WOU. •News and Event. •Publication.
    Subjects: L Education > LB Theory and practice of education > LB2300 Higher Education
    Divisions: Institut Penyelidikan Pendidikan Tinggi Negara IPPTN (National Higher Education Research Institute NaHERI) > Bulletin of Higher Education Research
    Depositing User: Mr Erwan Roslan
    Date Deposited: 01 Jun 2017 16:06
    Last Modified: 01 Jun 2017 16:06
    URI: http://eprints.usm.my/id/eprint/34839

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