A Comparative Study Of Issues And Challenges In Reducing Non Revenue Water Rates In Pulau Pinang And Perlis, Malaysia

Lai, Chee Hui (2016) A Comparative Study Of Issues And Challenges In Reducing Non Revenue Water Rates In Pulau Pinang And Perlis, Malaysia. Masters thesis, Universiti Sains Malaysia.

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    Abstract

    Di Malaysia, ketidakupayaan negeri-negeri dalam pengurangan kadar Air Tidak Berhasil (NRW) telah memberi kesan negatif terhadap negara dalam pengurusan air. Tujuan kajian adalah untuk mengenal pasti isu-isu dan cabaran yang dihadapi oleh pembekal perkhidmatan air (PPA) di Malaysia dalam pengurangan kadar NRW di negeri masing-masing. Satu penyelesaian yang mempertimbangkan pelbagai faktor-faktor dalam pengurangan NRW telah dicipata dalam kajian ini. Kaedah campuran yang mengabungkan kaedah kualitatif dan kaedah kuantitatif telah digunakan dalam kajian ini. Kedua-dua faktor dalaman dan luaran yang mempengaruhi prestasi PPA dalam proses pengurangan NRW telah dikaji dengan membandingkan pengurusan NRW di Pulau Pinang (kadar NRW yang terendah) dan Perlis (kadar NRW yang tertinggi) melalui temubual kualitatif dan pemerhatian. Persepsi orang awam dan penglibatan mereka dalam pengurangan NRW juga dikaji melalui soal selidik. Keputusan menunjukkan bahawa kehilangan fizikal (real loss) dan kehilangan komersil (apparent loss) merupakan dua elemen utama yang menyebabkan kadar NRW tinggi di banyak negeri di Malaysia. Minat unit pengurusan, sumber manusia, kemampuan kewangan, dan kapasiti teknikal sesuatu PPA dalam pengurangan NRW telah dikenali sebagai faktor-faktor dalaman yang mempengaruhi sesuatu PPA dalam mengurangkan NRW. In Malaysia, the states’ inability to curb Non-Revenue Water (NRW) losses has negatively impacted the country’s progress in reducing NRW rates. This research attempts to identify the issues and challenges faced by Malaysia’s water service providers (WSPs) in reducing NRW rates in different states in order to contribute towards developing a comprehensive solution for NRW reduction. A mixed methodology combining both qualitative and quantitative methodologies is adopted to provide a comprehensive analysis. In this study, both internal and external factors influencing a WSP’s performance in NRW management were studied by comparing NRW reduction in Pulau Pinang (lowest NRW rate) and Perlis (highest NRW rate) via qualitative interview and field observation. Public perception of and involvement in NRW reduction was also studied via quantitative questionnaire survey. Results show that real and apparent losses were the two major elements contributing high NRW rates in many states. The level of interest of the management unit, human resources, financial capacity, and technical capacity of a WSP were found to be the internal factors influencing a WSP’s progress in reducing NRW.

    Item Type: Thesis (Masters)
    Subjects: P Language and Literature > P Philology. Linguistics > P1-1091 Philology. Linguistics(General)
    Divisions: Pusat Pengajian Ilmu Kemanusiaan (School of Humanities) > Thesis
    Depositing User: Mr Noorazilan Noordin
    Date Deposited: 23 Feb 2017 09:47
    Last Modified: 13 Mar 2017 10:57
    URI: http://eprints.usm.my/id/eprint/32189

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