The Relationship Between Service Innovation Management Practices On Performance Within Telecommunications Industry In Malaysia

Taghizadeh, Seyedeh Khadijeh (2015) The Relationship Between Service Innovation Management Practices On Performance Within Telecommunications Industry In Malaysia. PhD thesis, Universiti Sains Malaysia.

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Abstract

Persaingan dalam industri telekomunikasi memerlukan syarikat-syarikat perlu lebih inovatif dengan permintaan pelanggan yang cepat berubah untuk mencapai prestasi yang lebih baik. Dalam konteks tersebut, inovasi perkhidmatan memainkan peranan penting dalam proses keseluruhan perniagaan Syarikat. The competition in the telecommunications industry requires companies to be more innovative to align with the fast changing demand of customer to achieve better performance. In such context, service innovation plays a crucial role in company‘s overall business performance.

Item Type: Thesis (PhD)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
Divisions: Pusat Pengajian Pengurusan (School of Management) > Thesis
Depositing User: Mr Firdaus Mohamad
Date Deposited: 10 Jan 2017 06:20
Last Modified: 12 Apr 2019 05:25
URI: http://eprints.usm.my/id/eprint/31506

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