Ooi , Peng Hong
(2010)
The Relationship Between
Ethnic Diversity And Innovation At
Manufacturing X (Malaysia).
Masters thesis, Universiti Sains Malaysia.
Abstract
Salah satu faktor terpenting untuk kejayaan and perkembangan organisasi adalah
kapasiti untuk menjadi inovatif. Kebelakangan ini, jurang inovasi di Manufacturing X
(Malaysia) semakin dirasai dengan penurunan kuantiti dan kualiti idea-idea inovatif
dari para pekerjanya. Pihak pengurusan atasan organisasi ini percaya bahawa para
pekerja dari pelbagai etnik adalah kunci kejayaannya sebagai pemimpin inovatif
dalam teknologi. Justeru itu, diversiti etnik dijadikan suatu strategi untuk
meningkatkan tahap inovasi. Kajian ini bertujuan menyelidiki hubllngan diversiti
etnik dan inovasi di Manufacturing X (Malaysia). Kajian ini juga melihat samada
konflik dalam kumpulan (yang terdiri daripada konflik perhubungan, tugas, dan
proses) berfungsi sebagai perantaraan di dalam hubungan diversiti etnik dan inovasi,
seperti yang dicadangkan oleh kajian-kajian sebelumnya. Selaras dengan kajiankajian
terdahulu, diversiti etnik didapati mempunyai hubungan positif dengan inovasi.
Walau bagaimanapun, hanya· peratusan yang sangat kecil dalam perubahan inovasi
disebabkan oleh perubahan dalam diversiti etnik.
The capacity to be innovative has been underlined as one of the most important
factors for organizational survival and grmvth. At Manufacturing X (Malaysi~),
innovation gap is profound as measured by the reducing quantity and quality of
innovative ideas submitted by employees over the past few years. The top
management believes that a workforce consists of different ethnicities is the key to its
success as an innovative leader in technology, and uses it as a strategy to enhance
innovation. This study investigates the relationship between ethnic diversity and
innovation at Manufacturing X (Malaysia). The literature review suggests that' ethnic
diversity and innovation may not be a direct relationship and intra-group conflict may
be a mediator in the relationship. Hence, intra-group which consists of relationship,
task, and process conflict, is included in the study to see if it mediates the ethnic
diversity and innovation relationship. Consistent with prior studies, ethnic diversity is
found to have a positive relationship with innovation. However, only a very small
percentage of the variation in innovation is explained by the variation in ethnic
diversity.
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