The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance

Tan, Wei Lip (2015) The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance. Masters thesis, Universiti Sains Malaysia.

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Abstract

Kajian ini adalah bertujuan untuk menyelidik hubungan antara integrasi IT (IT flexibility dan accessibility, IT planning dan IT modularity), decision making integration (cross functional team, komunikasi, kolaborasi dan business process integration), organization relationship capability dan service operational performance (prestasi dari segi kewangan dan efficiency dan prestasi dari segi kepuasan pelanggan) untuk industri elektrikal dan elektronik di ASEAN. This study investigates the relationship between IT integration (IT flexibility and accessibility, IT planning and IT modularity), decision making integration (cross functional team, communication, collaboration and business process integration), organization relationship capability and service operational performance (financial and efficiency performance and customer satisfaction performance) for electrical and electronic distribution industry in ASEAN.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
Divisions: Pusat Pengajian Siswazah Perniagaan (Graduate School of Business) > Thesis
Depositing User: Mr Firdaus Mohamad
Date Deposited: 06 Sep 2016 03:43
Last Modified: 17 May 2018 03:12
URI: http://eprints.usm.my/id/eprint/30461

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