Customers’ Trust In The Use Of Automated Teller Machine (Atm) Services In Sokoto State, Nigeria

Bello Bada, Abdulrahman (2015) Customers’ Trust In The Use Of Automated Teller Machine (Atm) Services In Sokoto State, Nigeria. Masters thesis, Universiti Sains Malaysia.

[img]
Preview
 PDF
Download (1MB) | Preview

Abstract

Tesis ini mengkaji kepercayaan pengguna dalam penggunaan perkhidmatan mesin teler automatik (ATM) di negeri Sokoto, Nigeria. Kajian ini menggunakan teori kepercayaan Giddens dan Simmel untuk menjelaskan bagaimana keselamatan, privasi, niat perlakuan, kebergunaan, sikap perlakuan, kemudahan penggunaan, dan penggunaan sebenar mempengaruhi kepercayaan pengguna bank dalam penggunaan perkhidmatan ATM di negeri Sokoto, Nigeria. This thesis investigated customers’ trust in the use of ATM services in Sokoto State, Nigeria. The study used Giddens’ and Simmel’s Theory of Trust to explore how security, privacy, intention behavior, actual usage, attitude towards behavior, perceived usefulness and ease of use affect bank customers’ trust in the use of ATM services in Sokoto State, Nigeria.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > H Social Sciences (General) > H1-99 Social sciences (General)
Divisions: Pusat Pengajian Sains Kemasyarakatan (School of Social Sciences) > Thesis
Depositing User: HJ Hazwani Jamaluddin
Date Deposited: 21 Jun 2016 01:31
Last Modified: 12 Apr 2019 05:25
URI: http://eprints.usm.my/id/eprint/30126

Actions (login required)

View Item View Item
USM Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.
Share