Critical Success Factors And Performance Outcomes Of Iso 9000 Implementation: The Case Of Small And Medium Enterprises In Malaysia

Zainudin, Dolhadi (2008) Critical Success Factors And Performance Outcomes Of Iso 9000 Implementation: The Case Of Small And Medium Enterprises In Malaysia. Masters thesis, Universiti Sains Malaysia.

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Abstract

Penyelidikan ini bertujuan untuk meramalkan hubungan antara faktor kejayaan kritikal serta mengenalpasti apakah faktor kejayaan kritikal memainkan peranan penting untuk mencapai piawai ISO 9000. Hubungan ini seterusnya menyelidik pelaksanaan dan kesan prestasi di kalangan syarikat yang mengamalkan ISO 9000. Satu kajian tinjauan menggunakan seal selidik berstruktur lelah dijalankan. Sejumlah 155 responden daripada 155 industri kecil dan sederhana mengambil bahagian dalam penyelidikan ini. The study attempts to predict the relationship between Critical Success Factors (CSFs) and adoption of ISO 9000 and to identify which CSFs play the main role in achieving ISO 9000 standard. This relationship was further investigated on the ISO 9000 implementation and the performance outcome for companies adopti.ng JSO 90.00 standard. A survey using structured que$tionnaire was employed. A total of 155 respondents from 155 small and medium enterprises participated in this study.

Item Type:	Thesis (Masters)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
Divisions:	Pusat Pengajian Pengurusan (School of Management) > Thesis
Depositing User:	HJ Hazwani Jamaluddin
Date Deposited:	04 May 2016 08:34
Last Modified:	06 Apr 2018 01:58
URI:	http://eprints.usm.my/id/eprint/30057

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