Zainudin, Dolhadi
(2008)
Critical Success Factors And Performance
Outcomes Of Iso 9000 Implementation: The Case Of
Small And Medium Enterprises In Malaysia.
Masters thesis, Universiti Sains Malaysia.
Abstract
Penyelidikan ini bertujuan untuk meramalkan hubungan antara faktor kejayaan
kritikal serta mengenalpasti apakah faktor kejayaan kritikal memainkan peranan
penting untuk mencapai piawai ISO 9000. Hubungan ini seterusnya menyelidik
pelaksanaan dan kesan prestasi di kalangan syarikat yang mengamalkan ISO
9000. Satu kajian tinjauan menggunakan seal selidik berstruktur lelah dijalankan.
Sejumlah 155 responden daripada 155 industri kecil dan sederhana mengambil
bahagian dalam penyelidikan ini.
The study attempts to predict the relationship between Critical Success Factors
(CSFs) and adoption of ISO 9000 and to identify which CSFs play the main role in
achieving ISO 9000 standard. This relationship was further investigated on the
ISO 9000 implementation and the performance outcome for companies adopti.ng
JSO 90.00 standard. A survey using structured que$tionnaire was employed. A total
of 155 respondents from 155 small and medium enterprises participated in this
study.
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