The Quality Management Practices of ISO 9001:2000 and Quality Performance

Fong, Tuck Chee (2006) The Quality Management Practices of ISO 9001:2000 and Quality Performance. Masters thesis, Universiit Sains Malaysia.

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    Abstract

    Persijilan dan sistem pengurusan kualiti ISO 9000 tdah menjadi kehendak umum bagi organisasi perkilangan. Namun demikian. taraf prestasi kualiti bagi organisasi perkilangan yang mencapai persijilan ISO 900 I :2000 masih manjadi tanda tanya. Tujuan kajian ini adalah untuk mengenalpasti praktik-praktik pengurusan kualiti ISO 900 I :2000 yang mempengaruhi prestasi kualiti organisasi perkilangan di Malaysia. ISO 9000 quality management system and certification has become a general requirement for manufacturing organizations. Nevertheless, the level of quality performance of ISO 9001:2000 certified manufacturing organizations are still questionable. The purpose of this paper is to investigate the quality management practices of ISO 9001 :2000 that influence the quality performance of certified manufacturing organization in Malaysia.

    Item Type: Thesis (Masters)
    Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
    Divisions: Pusat Pengajian Pengurusan (School of Management)
    Depositing User: HJ Hazwani Jamaluddin
    Date Deposited: 22 Feb 2016 08:48
    Last Modified: 22 Feb 2016 08:48
    URI: http://eprints.usm.my/id/eprint/29724

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