Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory

Tan, Sylvia Hooi Sien (2006) Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory. Masters thesis, USM.

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Abstract

Perlakuan sabotaj khidmat di tempat kerja, terutama sekali dalam industri perhotelan semakin berleluasan sehingga menarik perhatian pihak penyelidik dan pengurus. Research and managerial interest in employees’ service sabotage behavior has become increasingly widespread, especially in the hotel industry.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HF Commerce
Divisions: Pusat Pengajian Siswazah Perniagaan (Graduate School of Business) > Thesis
Depositing User: Mr Firdaus Mohamad
Date Deposited: 07 Oct 2015 08:08
Last Modified: 17 Apr 2017 06:24
URI: http://eprints.usm.my/id/eprint/29476

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