A Comparison Between ISO-Certified And Non ISO-Certified Colleges On Service Quality In Higher Education: Student's Perception.

Zailani, Suhaiza and Jauhar, Junaimah and Othman, Rosly and Ng, Lee Yen (2006) A Comparison Between ISO-Certified And Non ISO-Certified Colleges On Service Quality In Higher Education: Student's Perception. In: 6th Annual Hawaii International Conference on Business, 25-28 May 2006, Honolulu,Hawaii. (Submitted)

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Abstract

Higher education is characterized by a higher degree of interpersonal contact,complexity, divergence, and customizations than other service businesses.

Item Type: Conference or Workshop Item (Paper)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
Divisions: Pusat Pengajian Pengurusan (School of Management)
Depositing User: ARKM Al Rashid Automasi
Date Deposited: 25 Sep 2008 06:45
Last Modified: 13 Jul 2013 00:56
URI: http://eprints.usm.my/id/eprint/2715

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