Information Technology Infrastructure Library (Itil): An Approach To Optimize Best Practices In It Service Delivery

Lee, Chih Hui (2012) Information Technology Infrastructure Library (Itil): An Approach To Optimize Best Practices In It Service Delivery. Masters thesis, USM.

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    Abstract

    The objective of this study is to examine the influence of five independent variables of top management. Objektif kajian ini adalah untuk mengkaji pengaruh lima pembolehubah daripada pengurusan atasan, teknologi, komunikasi, latihan, dan perkerjaan pembelajaran ke arah pengoptimuman penyampaian perkhidmatan IT dengan kesan yang sederhana penglibatan pekerja.

    Item Type: Thesis (Masters)
    Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
    Divisions: Pusat Pengajian Siswazah Perniagaan (Graduate School of Business) > Thesis
    Depositing User: Mr Firdaus Mohamad
    Date Deposited: 19 Sep 2013 11:41
    Last Modified: 17 Apr 2017 14:23
    URI: http://eprints.usm.my/id/eprint/26706

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