Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory

Tan, Sylvia Hooi Sien (2006) Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory. PhD thesis, USM.

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    Abstract

    Perlakuan sabotaj khidmat di tempat kerja, terutama sekali dalam industri perhotelan semakin berleluasan sehingga menarik perhatian pihak penyelidik dan pengurus. Research and managerial interest in employees’ service sabotage behavior has become increasingly widespread, especially in the hotel industry.

    Item Type: Thesis (PhD)
    Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
    Divisions: Pusat Pengajian Siswazah Perniagaan (Graduate School of Business) > Thesis
    Depositing User: Mr Firdaus Mohamad
    Date Deposited: 03 Sep 2012 11:58
    Last Modified: 17 Apr 2017 13:09
    URI: http://eprints.usm.my/id/eprint/25971

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