Tan, Sylvia Hooi Sien (2006) Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory. PhD thesis, USM.
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Abstract
Perlakuan sabotaj khidmat di tempat kerja, terutama sekali dalam industri perhotelan semakin berleluasan sehingga menarik perhatian pihak penyelidik dan pengurus. Research and managerial interest in employees’ service sabotage behavior has become increasingly widespread, especially in the hotel industry.
| Item Type: | Thesis (PhD) |
|---|---|
| Subjects: | H Social Sciences > HF Commerce > HF5001-6182 Business |
| Divisions: | Pusat Pengajian Siswazah Perniagaan (Graduate School of Business) > Thesis |
| Depositing User: | Mr Firdaus Mohamad |
| Date Deposited: | 03 Sep 2012 03:58 |
| Last Modified: | 17 Apr 2017 05:09 |
| URI: | http://eprints.usm.my/id/eprint/25971 |
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