A Study Of Logistic Service Quality In A Container Terminal Operations

C., Kaleappan (2006) A Study Of Logistic Service Quality In A Container Terminal Operations. Masters thesis, USM.

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    Abstract

    Kajian ini difokuskan kepada tahap kepuasan terhadap perkhidmatan yang diberikan oleh pihak terminal kontena kepada penggunanya The study is focused on the satisfaction level of the container terminal main users. The main users of the container terminal are the shipping agent, forwarding agent, hauliers and others.

    Item Type: Thesis (Masters)
    Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
    Divisions: Pusat Pengajian Siswazah Perniagaan (Graduate School of Business)
    Depositing User: Mr Firdaus Mohamad
    Date Deposited: 03 Sep 2012 08:37
    Last Modified: 13 Jul 2013 18:13
    URI: http://eprints.usm.my/id/eprint/25937

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