Samat, Nusrah (2004) The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance. Masters thesis, Universiti Sains Malaysia.
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Abstract
Organizations, both manufacturing and service have realized the importance of quality. Therefore, they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality, which is crucial for service organizations in satisfying customers' needs and wants.
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | H Social Sciences > HF Commerce > HF5001-6182 Business |
| Divisions: | Pusat Pengajian Siswazah Perniagaan (Graduate School of Business) > Thesis |
| Depositing User: | Mr. Hazaralie Ramlee |
| Date Deposited: | 03 Aug 2012 00:45 |
| Last Modified: | 17 Apr 2017 06:24 |
| URI: | http://eprints.usm.my/id/eprint/25862 |
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