Determinants of benchmarking adoption
Lee, Yean Pin (2004) Determinants of benchmarking adoption. Masters thesis, Universiti Sains Malaysia.
Stiff competition and technology advancement have driven many companies for continuous improvement in their processes, products and services. Benchmarking, as one of the simple yet effective techniques, is vital for performance improvement in many areas. Nevertheless, benchmarking adoption is found lacking in the manufacturing sectors in Penang.
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