THE EFFECT OF EMPLOYEES COMPETENCIES ON PERCEIVED SERVICE QUALITY AT MAJLIS PERBANDARAN PULAU PINANG

KAMALUL ARIFFIN, SUHAIDA (2005) THE EFFECT OF EMPLOYEES COMPETENCIES ON PERCEIVED SERVICE QUALITY AT MAJLIS PERBANDARAN PULAU PINANG. Masters thesis, Universiti Sains Malaysia.

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    Abstract

    The aim of the study is to investigate Service Quality perceived by employees in Majlis Perbandaran Pulau Pinang (MPPP) and also to examine the relationship between employee competencies and perceived service quality. Basically it is important to undertake this research, particularly at MPPP as Malaysia is now in position to enter a new stage of high employees competencies on the new era of globalization.

    Item Type: Thesis (Masters)
    Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
    Divisions: Pusat Pengajian Siswazah Perniagaan (Graduate School of Business)
    Depositing User: Mr. HR
    Date Deposited: 12 Jul 2012 15:05
    Last Modified: 13 Jul 2013 18:08
    URI: http://eprints.usm.my/id/eprint/25692

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