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THE EFFECT OF EMPLOYEES COMPETENCIES ON PERCEIVED SERVICE QUALITY AT MAJLIS PERBANDARAN PULAU PINANG

KAMALUL ARIFFIN, SUHAIDA (2005) THE EFFECT OF EMPLOYEES COMPETENCIES ON PERCEIVED SERVICE QUALITY AT MAJLIS PERBANDARAN PULAU PINANG. Masters thesis, Universiti Sains Malaysia.

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Abstract

The aim of the study is to investigate Service Quality perceived by employees in Majlis Perbandaran Pulau Pinang (MPPP) and also to examine the relationship between employee competencies and perceived service quality. Basically it is important to undertake this research, particularly at MPPP as Malaysia is now in position to enter a new stage of high employees competencies on the new era of globalization.

Item Type:Thesis (Masters)
Subjects:H Social Sciences > HF Commerce > HF5001-6182 Business
ID Code:25692
Deposited By:Mr. HR
Deposited On:12 Jul 2012 15:05
Last Modified:12 Jul 2012 15:05

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