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The Effect Of Employees Competencies On Perceived Service Quality At Majlis Perbandaran Pulau Pinang

Kamalul Ariffin, Suhaida (2005) The Effect Of Employees Competencies On Perceived Service Quality At Majlis Perbandaran Pulau Pinang. Masters thesis, USM.

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Abstract

Kajian ini bertujuan untuk mengetahui dengan lebih mendalam mengenai kualiti perkhidmatan dari sudut pandangan kakitangan di Majlis Perbandaran Pulau Pinang(MPPP) The aim of the study is to investigate Service Quality perceived by employees in Majlis Perbandaran Pulau Pinang (MPPP)

Item Type:Thesis (Masters)
Subjects:H Social Sciences > HF Commerce > HF5001-6182 Business
ID Code:25640
Deposited By:Mr Firdaus Mohamad
Deposited On:04 Jul 2012 09:24
Last Modified:04 Jul 2012 09:24

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