The Effect Of Employees Competencies On Perceived Service Quality At Majlis Perbandaran Pulau Pinang

Kamalul Ariffin, Suhaida (2005) The Effect Of Employees Competencies On Perceived Service Quality At Majlis Perbandaran Pulau Pinang. Masters thesis, USM.

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    Abstract

    Kajian ini bertujuan untuk mengetahui dengan lebih mendalam mengenai kualiti perkhidmatan dari sudut pandangan kakitangan di Majlis Perbandaran Pulau Pinang(MPPP) The aim of the study is to investigate Service Quality perceived by employees in Majlis Perbandaran Pulau Pinang (MPPP)

    Item Type: Thesis (Masters)
    Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
    Divisions: Pusat Pengajian Siswazah Perniagaan (Graduate School of Business)
    Depositing User: Mr Firdaus Mohamad
    Date Deposited: 04 Jul 2012 09:24
    Last Modified: 13 Jul 2013 18:07
    URI: http://eprints.usm.my/id/eprint/25640

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