Effect of Internal Measures of Service Quality on Business Performance: A Case of Hotel Industry In Penang

Din, Saari (2005) Effect of Internal Measures of Service Quality on Business Performance: A Case of Hotel Industry In Penang. Masters thesis, USM.

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    Abstract

    Sejarah industri hotel di Pulau Pinang sudah lama bertapak semenjak terdirinya Hotel E&O pada 120 tahun yang lalu. Hotel industry in Penang has a long history since the establishment of E&O Hotel 120 years ago in Penang.

    Item Type: Thesis (Masters)
    Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
    Divisions: Pusat Pengajian Siswazah Perniagaan (Graduate School of Business)
    Depositing User: Mr Firdaus Mohamad
    Date Deposited: 04 Jul 2012 07:55
    Last Modified: 13 Jul 2013 18:06
    URI: http://eprints.usm.my/id/eprint/25595

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