Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory

Sylvia Tan, Hooi Sien (2006) Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory. PhD thesis, USM.

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    Abstract

    Perlakuan sabotaj khidmat di tempat kerja, terutama sekali dalam industri perhotelan semakin berleluasan sehingga menarik perhatian pihak penyelidik dan pengurus. Research and managerial interest in employees’ service sabotage behavior has become increasingly widespread, especially in the hotel industry.

    Item Type: Thesis (PhD)
    Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
    Divisions: Pusat Pengajian Siswazah Perniagaan (Graduate School of Business)
    Depositing User: Mr Firdaus Mohamad
    Date Deposited: 26 Jun 2012 13:46
    Last Modified: 13 Jul 2013 18:06
    URI: http://eprints.usm.my/id/eprint/25575

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