Ee, Ooi (2005) A STUDY ON THE EFFECT OF PARTNERSHIP QUALITY ON BUSINESS PROCESS OUTSOURCING FOR BANKS AND FINANCIAL INSTITUTIONS IN MALAYSIA. Masters thesis, Universiti Sains Malaysia.
This research studied the effect of partnership quality on business process outsourcing for banks and financial institutions in Malaysia. A theoretical framework was developed to test partnership quality as critical success factors to outsourcing success. There were five partnership quality variables in the proposed model – business understanding, commitment, communication, age of relationship and top management support together with partnership trust level as mediating variable.
|Item Type:||Thesis (Masters)|
|Subjects:||H Social Sciences > HF Commerce > HF5001-6182 Business|
|Divisions:||Pusat Pengajian Siswazah Perniagaan (Graduate School of Business)|
|Depositing User:||Mr. HR|
|Date Deposited:||12 Jun 2012 13:57|
|Last Modified:||13 Jul 2013 18:05|
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