A STUDY ON THE EFFECT OF PARTNERSHIP QUALITY ON BUSINESS PROCESS OUTSOURCING FOR BANKS AND FINANCIAL INSTITUTIONS IN MALAYSIA

Ee, Ooi (2005) A STUDY ON THE EFFECT OF PARTNERSHIP QUALITY ON BUSINESS PROCESS OUTSOURCING FOR BANKS AND FINANCIAL INSTITUTIONS IN MALAYSIA. Masters thesis, Universiti Sains Malaysia.

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    Abstract

    This research studied the effect of partnership quality on business process outsourcing for banks and financial institutions in Malaysia. A theoretical framework was developed to test partnership quality as critical success factors to outsourcing success. There were five partnership quality variables in the proposed model – business understanding, commitment, communication, age of relationship and top management support together with partnership trust level as mediating variable.

    Item Type: Thesis (Masters)
    Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
    Divisions: Pusat Pengajian Siswazah Perniagaan (Graduate School of Business)
    Depositing User: Mr. HR
    Date Deposited: 12 Jun 2012 13:57
    Last Modified: 13 Jul 2013 18:05
    URI: http://eprints.usm.my/id/eprint/25544

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