Ee, Ooi (2005) A Study On The Effect Of Partnership Quality On Business Process Outsourcing For Banks And Financial Institutions In Malaysia. Masters thesis, Universiti Sains Malaysia.
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Abstract
This research studied the effect of partnership quality on business process outsourcing for banks and financial institutions in Malaysia. A theoretical framework was developed to test partnership quality as critical success factors to outsourcing success. There were five partnership quality variables in the proposed model – business understanding, commitment, communication, age of relationship and top management support together with partnership trust level as mediating variable.
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | H Social Sciences > HF Commerce > HF5001-6182 Business |
| Divisions: | Pusat Pengajian Siswazah Perniagaan (Graduate School of Business) > Thesis |
| Depositing User: | Mr. Hazaralie Ramlee |
| Date Deposited: | 12 Jun 2012 05:57 |
| Last Modified: | 07 Oct 2020 07:33 |
| URI: | http://eprints.usm.my/id/eprint/25544 |
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