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Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.

Mohammed Aljunaid, Najib (2006) Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang. Masters thesis, USM.

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Abstract

Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.

Item Type:Thesis (Masters)
Subjects:H Social Sciences > HF Commerce > HF5001-6182 Business
ID Code:25534
Deposited By:Mr Firdaus Mohamad
Deposited On:07 Jun 2012 10:15
Last Modified:07 Jun 2012 10:15

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