The Influence Of Service Quality And Communication On Patient Satisafaction In Penang Private Healthcare Centers

Fatehi Rad, navid (2009) The Influence Of Service Quality And Communication On Patient Satisafaction In Penang Private Healthcare Centers. Masters thesis, USM.

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    Abstract

    Dalam penyelidikan ini, kepuasan pelanggan dan kualiti perkhidmatan telah dipertimbangkan sebagai faktor-faktor penting untuk sebarang pertubuhan-pertubuhan. In this research customer satisfaction and service quality have been considered as important factors for any organizations.

    Item Type: Thesis (Masters)
    Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
    Divisions: Pusat Pengajian Siswazah Perniagaan (Graduate School of Business)
    Depositing User: Mr Firdaus Mohamad
    Date Deposited: 07 Jun 2012 08:49
    Last Modified: 13 Jul 2013 18:05
    URI: http://eprints.usm.my/id/eprint/25516

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