The Impact Of Organizational Variables And Quality Performance On Customer Satisfaction Of The Manufacturing Industry With Quality Management System Certified In Northern Region Of Malaysia

Koay, Li Li (2008) The Impact Of Organizational Variables And Quality Performance On Customer Satisfaction Of The Manufacturing Industry With Quality Management System Certified In Northern Region Of Malaysia. Masters thesis, USM.

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    Abstract

    Kajian ini bertujuan untuk mengkaji hubungan di antara pembolehubah organisasi yang berkaitan dengan kualiti dan prestasi kualiti serta kesan-kesan dan pengaruhnya ke atas kepuasan pelanggan bagi industri pembuatan yang terletak di bahagian utara Semenanjung Malaysia. The purpose of this research is to study the relationship and effects of Organizational Variables and Quality Performance on Custom er Satisfaction in Quality Management System Certify manufacturing industry situated in Northern Region, Malaysia.

    Item Type: Thesis (Masters)
    Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
    Divisions: Pusat Pengajian Siswazah Perniagaan (Graduate School of Business)
    Depositing User: Mr Firdaus Mohamad
    Date Deposited: 25 May 2012 15:46
    Last Modified: 13 Jul 2013 18:04
    URI: http://eprints.usm.my/id/eprint/25454

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