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The Impact Of Consumer Complaints Handling On Complainant Satisfaction And Behavioral Outcomes: A Study Among The Telephone Service Providers In Mogadishu, Somalia

Warsame, Bashir Ali (2008) The Impact Of Consumer Complaints Handling On Complainant Satisfaction And Behavioral Outcomes: A Study Among The Telephone Service Providers In Mogadishu, Somalia. Masters thesis, USM.

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Abstract

Dalam persaingan industri perkhidmatan kini, pihak organisasi berusaha sedaya upaya menarik serta mengekalkan pelanggan masing-masing dalam usaha menjamin keselamatan serta pertumbuhan pasaran saham. In today’s competitive service industry, organizations are increasingly seeking to attract and retain customers in order to secure market shares and growth.

Item Type:Thesis (Masters)
Subjects:H Social Sciences > HF Commerce > HF5001-6182 Business
ID Code:25401
Deposited By:Mr Firdaus Mohamad
Deposited On:25 May 2012 09:31
Last Modified:25 May 2012 09:31

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