The Effects of Human Resource Management Practices on Service-Oriented Organizational Citizenship Behaviors: The Role of Organizational Commitment as a MediatorLow , Sok Fun (2010) The Effects of Human Resource Management Practices on Service-Oriented Organizational Citizenship Behaviors: The Role of Organizational Commitment as a Mediator. Masters thesis, USM.
AbstractUntuk memastikan kebolehterusan dalam persekitaran perniagaan yang kompetitif, industri logistik memerlukan faedah kompetitif yang tidak boleh ditiru oleh pesaing. Sumber manusia memainkan peranan yang penting untuk membentuk faedah kompetitif. To remain sustainable in competitive business environment, logistics industry has to create competitive advantage that cannot be imitable by rivalries. Human resources are the major source in creating competitive advantage.
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