52379document2418YKT__111_-_COMMUNICATION_THEORY_AND_RESEARCH_I_FEB.-MARCH_04.pdfapplication/pdf440572013-07-13 00:47:17http://eprints.usm.my/1699/1/YKT__111_-_COMMUNICATION_THEORY_AND_RESEARCH_I_FEB.-MARCH_04.pdf