41595document1857YKT_111_-_COMMUNICATION_THEORY_AND_RESEARCH_I_FEB.-MARCH_03.pdfapplication/pdf420292013-07-13 00:42:35http://eprints.usm.my/1146/1/YKT_111_-_COMMUNICATION_THEORY_AND_RESEARCH_I_FEB.-MARCH_03.pdf