1 = Strongly Disagree
2 = Disagree
3 = Slightly Disagree
4 = Neutral
5 = Slightly Agree
6 = Agree
7 = Strongly Agree

1 = MORE SO THAN USUAL
2 = ABOUT SAME AS USUAL
3 = LESS SO THAN USUAL
4 = MUCH LESS THAN USUAL

1 = True
2 = False

1 = 18 - 24 YEARS OLD
2 = 25 - 34 YEARS OLD
3 = 35 - 44 YEARS OLD
4 = 45 - 54 YEARS OLD
5 = 55 AND ABOVE

1 = MALE
2 = FEMALE

1 = MALAY
2 = CHINESE
3 = INDIAN
4 = OTHERS

1 = SINGLE
2 = MARRIED
3 = WIDOW
4 = WIDOWER

1 = SPM
2 = STPM/MATRIC/DIPLOMA/FOUNDATION
3 = BACHELOR DEGREE
4 = MASTER DEGREE
5 = PhD

1 = ISLAM
2 = CHRISTIAN
3 = BUDHA
4 = HINDU
5 = OTHERS

1 = SALESPERSON
2 = OWNERS/MANAGERS
3 = ADMINISTRATION/RECEPTIONIST
4 = OTHERS