Embong, Abdullah and Jamaluddin, Zulikha Management Of Information Through An Interactive Voice Response System The Prospect Of Religious Domain. Working Paper. Universiti Sains Malaysia.
This paper explores the potential of using an inteactive voice response system to maange information in institutions of religious domain. We first explain the terminologies involved such as an inteactive voice response system, computer telephony integration, 'information mansgement, and religious domain.
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